Introduction

Welcome to Review Queen. By using our services or purchasing our products, you agree to comply with and be bound by the following terms and conditions.

Please review these carefully before making any purchase or subscribing to our services. If you do not agree to these terms, please do not use our website or services.

1. Company Information

Business Name: Review QueenAddress: 8 Ammanford Road, Llandybie, Ammanford, SA18 3UW.

Phone Number: 07720903164

Email: [email protected]

Website: www.reviewqueen.co.uk

2. Products and Services

We offer the following products and services:

NFC Cards and Stands: Physical products designed to streamline the review collection process.Reputation Management Subscriptions: Ongoing services to help manage, monitor, and enhance your business's online reputation.

Money-Back Guarantee for Products

We offer a 30-day money-back guarantee on our NFC cards and stands. If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date to receive a full refund, provided the product is returned in its original condition.

3. Reputation Management Subscriptions

We offer three levels of Reputation Management subscriptions:

Starter Local

No contracts: You can cancel at any time with no penalty.14-day money-back guarantee: If you’re not satisfied with the service within the first 14 days, you are entitled to a full refund.Billing: Charged every 30 days in advance.

Ai Local

Minimum Contract: 3-month minimum contract term.14-day money-back guarantee: If you’re not satisfied with the service within the first 14 days, you are entitled to a full refund.Cancellation: After the 3-month term, you may cancel at any time by providing 30 days’ notice via email to [email protected].Billing: Charged every 30 days in advance.

Pro Local

Minimum Contract: 6-month minimum contract term.14-day money-back guarantee: If you’re not satisfied with the service within the first 14 days, you are entitled to a full refund.Cancellation: After the 6-month term, you may cancel at any time by providing 30 days’ notice via email to [email protected].Billing: Charged every 30 days in advance.

4. Payment Terms

All payments are due in advance for each billing cycle (every 30 days).If a payment is not received within 7 days of the due date, the service will be put on hold until the account is brought up to date.Please note: Charges will continue to accrue during the period the account is on hold.

The service will resume once the outstanding balance is paid in full.If you wish to cancel your subscription, you must provide a 30-day notice via email to [email protected]. Failure to provide notice will result in continued billing until proper cancellation notice is received.

5. Late Payment Policy

If a subscription payment is not received within

7 days

of the due date, the service will be temporarily suspended. During this period:

The account will be on hold, but the charges will continue to accrue.Services will resume only when the account is paid up to date.If the account remains unpaid for more than 30 days, the subscription will be terminated, and you will be liable for any outstanding amounts.

6. Cancellation Policy

Starter Local: Cancel anytime via email without any penalty.Ai Local: After the 3-month minimum term, cancellation requires a 30-day notice via email.Pro Local: After the 6-month minimum term, cancellation requires a 30-day notice via email.

All cancellation requests should be sent to

[email protected]

.

7. Refund Policy

Physical Products (NFC Cards and Stands)

We offer a

30-day money-back guarantee

on NFC cards and stands. To request a refund, you must return the product in its original condition within 30 days. Please contact us at

[email protected]

for return instructions.

Subscription Services

For all Reputation Management subscription levels, we offer a

14-day money-back guarantee

. If you are not satisfied within the first 14 days of service, you may request a full refund. After the 14-day period, no refunds will be issued.

8. Limitation of Liability

Review Queen is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Our liability is limited to the value of the product or service purchased.

9. Intellectual Property Rights

All content, trademarks, and intellectual property associated with Review Queen are owned by or licensed to us. Unauthorized use of our content or materials is strictly prohibited.

10. Changes to the Terms and Conditions

We reserve the right to update or modify these terms at any time. Any changes will be posted on our website, and where appropriate, notified to you by email.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions or concerns regarding these terms, please contact us at:

Email: [email protected]

Phone: 07720903164

Address: 8 Ammanford Road, Llandybie, Ammanford, SA18 3UW.